Refund Policy
Last updated: July 10, 2026
Subscription Purchases
Basketball Predicts offers premium subscription plans through the Apple App Store (iOS) and the Google Play Store (Android). App store payments are processed by Apple and Google respectively under their own billing terms.
EU/EEA 14-Day Right of Withdrawal
If you are a consumer located in the European Union, the European Economic Area, or the United Kingdom, you have the statutory right to withdraw from a digital subscription within 14 days of purchase without giving a reason, and to receive a full refund. This right does not apply once digital content has been substantially used — by starting to use the premium features you acknowledge that performance has begun and that the right of withdrawal may be affected accordingly. For purchases made through the App Store or Google Play, submit your withdrawal request through Apple or Google as described below, or email info@basketballpredicts.com and we will help you through the process.
Cancelling a Subscription
You can cancel your subscription at any time. Cancellation stops future billing — you keep access until the end of your current billing period.
- iOS: Settings → Your Name → Subscriptions → BasketballPredicts → Cancel Subscription
- Android: Google Play → Menu → Subscriptions → BasketballPredicts → Cancel
Apple App Store Refunds
To request a refund for an iOS subscription:
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Select the subscription you'd like a refund for
- Follow the on-screen instructions
Apple reviews all refund requests under its own policy. Refunds are typically processed within 5–7 business days.
Google Play Store Refunds
To request a refund for an Android subscription:
- Open Google Play on your device or visit play.google.com
- Go to your account and select Order History
- Find the subscription and select Request a refund
- Follow the prompts
Google reviews all refund requests under its own policy.
Chargebacks
If you initiate a chargeback through your bank or card issuer instead of contacting us first, we may suspend your access while the dispute is investigated. We always prefer to resolve issues directly — please email us before disputing a charge.
Free Content
Live scores, standings, box scores, statistics, and AI predictions for completed games are free and do not require a subscription.
Contact Us
Rianon s.r.o., Czech Republic
Email: info@basketballpredicts.com
